Returns & Exchanges
At ArtfulTea, your satisfaction is our priority, and we want you to love every cup. Due to the perishable nature of our loose leaf teas, we offer a flexible return policy on accessories and unopened products within 30 days of purchase.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items or accessories in their original packaging to ensure they are protected during transit.
Ship the Items
Affix the provided return label or ship the package through your preferred carrier to our blending facility in Santa Fe.
Receive Your Refund
Once we inspect the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing